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Chatwoot — open source alternative

Open source customer engagement — chat, email, social inboxes.

Strengths

  • Multi-channel inbox — web chat, email, Facebook, WhatsApp.
  • Modern UI and mobile apps.
  • Active development with frequent releases.

Weaknesses

  • Self-hosting requires several services (DB, Redis, Sidekiq).
  • Integrations with third-party tools still growing.
  • Some features are gated in hosted "Enterprise" tier.
License: MIT Self-host difficulty: 3/5 Hosted cloud optionDesktop: Windows, macOS, LinuxMobile: iOS, Android

Official site · Source on GitHub

Ad slot — OSS middle

Chatwoot is used as an alternative to

Zendesk

Customer support ticketing and chat.

See all alternatives →

Intercom

Conversational support and marketing.

See all alternatives →

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